Privacy Policy

Information we collect

Nowarena collects information submitted through website forms, including name, email address, phone number, vehicle class, service type, preferred date and request details.
Request details may include pickup point, destination, passenger count, luggage notes, driver preference, timing requirements and corporate mobility information.
If a visitor contacts Nowarena by email or phone, we may collect the details provided during that communication to continue the request.
For operational preparation, additional information may be requested later when needed to review vehicle availability, driver coordination or handover requirements.
Basic technical information may be collected, such as browser type, device category, form status, cookie preference and general site interaction.
Visitors should avoid submitting unnecessary sensitive information through open text fields.

Submitted information is used to respond to short-term rental, long-term rental, driver hire, transfer, corporate mobility and VIP vehicle requests.
Vehicle class and route details help Nowarena understand which category may be suitable for the trip.
Driver preference and timing notes help us prepare hourly driver service, route-based travel, transfers or guest movement.
Contact details are used to clarify request details, handover needs, documentation questions and operational updates.
Technical and cookie information may be used to keep the website functional, remember visitor choices and understand which pages support rental enquiries.
Information may also be used for administration, customer support, safety coordination, request history and service quality review.

Nowarena does not sell personal information to third parties.
Limited request information may be shared with operational staff, drivers or vehicle support partners only when needed to prepare or deliver a requested service.
Shared information may include pickup time, pickup point, destination, passenger count, luggage notes, vehicle class and driver instructions.
Corporate requests may require limited administrative sharing for internal travel coordination or service documentation.
Operational partners are expected to use shared details only for the purpose of supporting the requested rental, driver or transfer service.
Information may be disclosed if required by applicable law, official request, safety need, dispute handling or protection of legal rights.

Nowarena keeps submitted information only for as long as reasonably needed to respond to requests, coordinate services and maintain necessary business records.
Some information may be retained where needed for administration, safety, dispute handling, fraud prevention, accounting records or legal compliance.
Request details that are no longer needed may be deleted, anonymised or stored in a reduced form depending on operational requirements.
Reasonable technical and organisational measures are used to reduce the risk of unauthorised access, accidental loss, misuse, alteration or disclosure.
No website transmission or storage method is completely risk-free, so visitors should avoid sending unnecessary confidential details through forms.

You may request access to contact information you previously submitted to Nowarena.
You may ask us to correct inaccurate contact details or update request information.
You may request deletion of submitted contact information where retention is no longer required for legitimate operational, administrative, safety or legal reasons.
You may decline optional cookies through the cookie banner or manage cookies through browser settings.
Privacy questions and correction requests can be sent to nowarena@company.my.

This Privacy Policy applies from 2026.
Nowarena may update this policy when website functions, service processes, legal requirements or data handling practices change.
The latest policy text will be posted on this page and will replace earlier versions.
Visitors should review this page before submitting new information if they want to understand the current privacy approach.